12viptaka Privacy Policy

12viptaka (referred to as "we", "our" or "platform") is a safe and reliable online entertainment platform for players in Bangladesh. Your privacy is very important to us. This privacy policy ("Policy") describes what information we collect about you, how we use that information, and how we keep it secure when you visit our website https://12viptaka.lat and use our services.

This privacy policy should be read together with our Terms and Conditions. By using our services, you are considered to have given your consent to the terms of this privacy policy. If you disagree with any part of this policy, please refrain from using our services.

12viptaka always follows the principle of transparency. We want every one of our users to know how well protected their information is. Through SSL encryption and modern technical security measures, we are committed to ensuring your privacy.

We collect your information in various ways. Below is a detailed explanation of what types of information are collected and in what circumstances.

2.1 Registration and Account Information

When you open an account at 12viptaka, we collect the following information:

• Full name
• Email address
• Date of birth (for age verification)
• Mobile number
• Address and location information
• Preferred currency (Taka/BDT)

2.2 Identity Verification Information

To prevent fraud and ensure safe service, we may request the following documents for identity verification when needed:

• National ID (NID) or passport copy
• Driving licence
• Proof of address documents (utility bill, bank statement)

2.3 Financial Information

To process transactions, we record deposit and withdrawal information. This includes:

• bKash, Nagad, Rocket or bank account details (full account numbers are not stored)
• Transaction amount and date
• Deposit and withdrawal history

2.4 Automatically Collected Information

When you use our site, the following information may be collected automatically:

• IP address
• Browser type and version
• Device information (mobile, tablet or desktop)
• Operating system
• Site access time and page visit information
• Referral URL
• Session-related information

2.5 Gaming Activity Information

Information related to your use of our services — such as play history, bet amounts, win and loss records, bonus usage, and participation in promotional activities — is stored.

Collected information is used only for the purposes listed below. 12viptaka never uses your information for unnecessary or unauthorised purposes.

• Account Management: To create, manage and verify your account.
• Service Delivery: To provide all gaming services including slots, cricket betting and live casino.
• Transaction Processing: To complete deposit and withdrawal transactions securely.
• Customer Support: To help resolve any questions or issues you may have.
• Age Verification: To confirm that only those aged 21 or above are using the service.
• Security Assurance: To prevent fraud, money laundering and other illegal activities.
• Promotional Activities: To inform you about bonuses, promotions and updates, subject to your consent.
• Responsible Gaming: To identify signs of potential addiction and provide responsible gaming support.
• Service Improvement: For analytical work to improve our platform and user experience.
• Legal Obligations: To comply with applicable laws and regulations.

12viptaka does not sell or rent your personal information to third parties. However, information may be shared in the following limited circumstances:

4.1 Service Providers

We work with trusted third parties for payment processing, identity verification, technical support and security services. These partners may only use the information for the specified tasks and its use for any other purpose is prohibited.

4.2 Game Providers

Limited information (such as session ID or player ID) may be shared with game providers such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, Ezugi and Microgaming to ensure their services run smoothly. This information is not directly identifiable.

4.3 Legal Obligations

We may be required to disclose information due to a court order, government investigation or legal requirement. In such cases, we will provide only the minimum information necessary.

4.4 Business Transfers

In the event of a business merger, acquisition or asset sale, user information may be transferred to the new owner. You will be notified in advance in such cases.

Cookies are small text files stored in your browser. 12viptaka uses cookies to ensure the site works properly and to improve your experience.

5.1 Types of Cookies We Use

• Essential Cookies: Required for the core functionality of the site, such as maintaining login sessions. These cannot be disabled.
• Performance Cookies: To analyse site usage and identify opportunities for improvement.
• Functionality Cookies: To remember your preferences (language, display settings).
• Security Cookies: To help detect and prevent fraud.

5.2 Cookie Controls

You can control or disable cookies from your browser settings. However, disabling essential cookies may cause some features of the site to not work properly.

To keep your information secure, 12viptaka has adopted industry-standard technical and organisational security measures.

6.1 Technical Security

• SSL (Secure Socket Layer) encryption — all data transmissions are encrypted.
• Sensitive data stored with AES-256 encryption.
• Secure payment gateway integration.
• Firewall and intrusion detection systems.
• Regular security audits and vulnerability testing.

6.2 Access Controls

Access to your information is restricted only to those staff members who need it for their work. All staff are bound by strict confidentiality agreements.

6.3 Response to Security Breaches

In the event of a security breach, we will immediately notify affected users and take the necessary preventive measures. However, no system on the internet is 100% secure, so you are also advised to keep your password private and strong.

We retain your personal information only for as long as necessary. The following factors are considered when determining the retention period:

• Full account information is retained for as long as the account remains active.
• Even after an account is closed, some information may be kept for a specified period due to legal and regulatory requirements.
• Financial transaction records are retained for a minimum of five years.
• Identity verification documents are kept for a specified period after the account is closed.
• Marketing-related information is deleted as soon as you withdraw your consent.

Once the specified period has passed, information is securely and permanently deleted or anonymised.

You have the following rights regarding your personal information. Contact us to exercise these rights.

8.1 Right to Access Information

You have the right to know what information we hold about you. Upon request, we will provide you with a copy of your information within a specified timeframe.

8.2 Right to Correct Information

If any of your information is incorrect or incomplete, you may request that it be corrected. We will update it as quickly as possible.

8.3 Right to Delete Information

In certain circumstances, you may request that your personal information be deleted. However, we may need to retain some information due to legal obligations.

8.4 Right to Unsubscribe from Marketing Communications

You may opt out of receiving promotional messages at any time. To do so, contact our support team.

8.5 Right to Object to Data Processing

You have the right to object to the use of your information for marketing purposes. Contact us to exercise this right.

12viptaka strictly does not provide services to anyone under the age of 21. We believe that protecting minors is a core part of our social responsibility.

• Age verification is mandatory at registration.
• Identity documents are verified in suspicious cases.
• We do not knowingly collect or store information from anyone under the age of 21.
• If we become aware that a minor is using our services, their account will be immediately closed and their information will be deleted.

For more information about responsible gaming, visit our Responsible Gaming page.

Our site does not contain any links to third-party websites. We operate solely within our own services. However, software from game providers (such as Pragmatic Play, Evolution Gaming, PG Soft and JILI) is operated through our platform and they may have their own data policies.

Under our agreements with game providers, they are obligated to keep user information confidential and use it only for the purpose of operating games. However, you are advised to review their separate privacy policies.

12viptaka reserves the right to change or update this privacy policy at any time. For significant changes, we will:

• Display a notice on the site.
• We will notify registered users by email.
• We will update the "Last Updated" date at the top of the page.

Continuing to use our service after changes are published will be considered as your acceptance of the new policy. Therefore, it is recommended that you review this page regularly.

If you have any questions, concerns, or requests regarding this privacy policy, please get in touch with us. Our privacy team will process your request as quickly as possible.

To exercise your privacy rights, request a copy of your data, or submit a request to delete your data, please use the contact methods above. Along with your request, provide the information required to verify your account.

We promise that all your requests will be taken seriously and responded to appropriately under applicable law. Your privacy at 12viptaka is our priority.